Each account is created with a unique identifier that is independent of the email address. This means you can effectively change your email address without having to give up your Notes, Tasks, and Assigned Records.

While most accounts can be configured to support exporting, having more lists, or being able to add additional addon-users, only one account may be associated as your "Billing Account". This is the only user that can log into our E-Commerce platform to enter in Credit Card information, and purchase additional user seats, as well as any addon-packages we have available.

When you transfer your Primary Account to someone else, you will lose:

  1. Any Tasks, Notes, Licenses, Companies, or Contacts created or associated to you

  2. The ability to Export

  3. The ability to log into the billing portal

  4. The ability to assign accounts via the "Team" tab

If you are switching the Primary Account to someone who already has an addon user, you will need to first disable that person as an add on. You can not transfer an account to a user who already has an account in the system.

Note: When an existing add-on user gets switched to the primary user, all of that person's notes, tasks, deals, etc, will no longer be owned by that person.

Also note: The primary account can only be swapped once per billing cycle, and the new primary email address must be under an approved domain on your account.

Please see this article for the steps to change your Primary Account Owner;

How Do I change the Owner on our Cannabiz Media Account?

Read more about why it is important to transfer the seat rather than share the existing credentials with other team members.

If you need additional assistance, reach out to us via the on-screen help icon or by emailing support@cannabiz.media.

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