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Managing My Account
Managing My Account
How to manage your subscription, payment details, and additional users
17 articles in this collection
Written by
Chris Moyer,
Alyssa Gatto,
and
Travis Garrison
Setting the preferences on your account
How to change the database defaults to automatically search within the United States or Canada, Cannabis or Hemp. Among other options.
Written by
Alyssa Gatto
Updated over a week ago
How do I change the password on my account?
Forgot your password? Just want to change it?
Written by
Chris Moyer
Updated over a week ago
How Do I change the Owner on our Cannabiz Media Account?
Here are the steps for requesting a change of Account Owner
Written by
Travis Garrison
Updated over a week ago
Changing Your Email Alert Preferences
Stay current on license updates on a national level as well as within your specific Lists
Written by
Alyssa Gatto
Updated over a week ago
When will my quotas reset?
How to track usage of your Email and List quotas, and find out when they will reset.
Written by
Alyssa Gatto
Updated over a week ago
What do the quotas associated with each subscription mean?
Learn what the limits for each of the subscription plans entail
Written by
Alyssa Gatto
Updated over a week ago
How do I change the users on my account?
You can swap users directly via your primary account access.
Written by
Alyssa Gatto
Updated over a week ago
How do I assign available seats on my account?
Assigning user credentials after additional seats have been purchased.
Written by
Alyssa Gatto
Updated over a week ago
What kind of email addresses can I sign up with and use in the system?
Approved roles and criteria for sign up and operating within the License Database
Written by
Alyssa Gatto
Updated over a week ago
What does it mean to transfer my "Primary Account" account to someone else?
Did you sign up with the wrong email address? Has the primary account holder left the company?
Written by
Alyssa Gatto
Updated over a week ago
How Do I Upgrade My Account?
Upgrade your subscription plan based on your needs
Written by
Alyssa Gatto
Updated over a week ago
How do I upgrade to an Enterprise subscription?
Contact your Account Manager, or ask us in the chat!
Written by
Alyssa Gatto
Updated over a week ago
How do I change my credit card info?
Update your payment method to keep your account activated
Written by
Alyssa Gatto
Updated over a week ago
Why am I seeing a message about my account being blocked?
Various factors could cause this; contact us immediately and we'll help you figure it out.
Written by
Alyssa Gatto
Updated over a week ago
How do I change the billing contact info for my account?
Updating the name, address, phone number, and company name associated with the billing of your account
Written by
Alyssa Gatto
Updated over a week ago
How do I close my account?
Understand what happens to your account activity upon closing your account
Written by
Alyssa Gatto
Updated over a week ago
How do I reactivate service?
Turning your subscription back on once it's been cancelled
Written by
Alyssa Gatto
Updated over a week ago