When signing up and using the Cannabiz Media License Database there are parameters for what email addresses may be utilized. 

Primary user: The email address associated with your account - i.e. the one you log in with - must be an actual person's email address. For example, johndoe@company.com. Organizational or role-based email addresses, such as info@company.com , are not permitted. 

Add-on user: Similarly, the email address used for sign up for add-on user accounts - i.e. the one the additional user logs in with - must be an actual person's email address as well. For example, johndoe@company.com. Organizational or role-based email addresses, such as info@company.com , are not permitted. 

Approved email senders: Once in the License Database, only the email addresses that are signed up as account holders - i.e. primary and add-ons - may be used to send emails to the addresses in the database. That means if you were to export a list and send it to someone else on your team to reach out, the emails will be bounced back as undeliverable. 

You may, however, authorize organizational or role-based email addresses to send emails to License Database addresses, such as info@company.com or sales@company.com. Organizational emails must belong to the same email domain as the primary email on your account, and cannot be common emails such as GMAIL, Yahoo, AOL, etc.

For information on how to approve additional email addresses, view our help article Authorizing Additional Email Senders

Still need help? Reach out to us via the on-screen help icon or by emailing us at support@cannabiz.media

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