When signing up and using the Cannabiz Media License Database there are parameters for what email addresses may be utilized. 

Primary user: The email address associated with your account - i.e. the one you log in with - must be an actual person's email address. For example, johndoe@company.com. Organizational or role-based email addresses, such as info@company.com , are not permitted. 

Add-on user: Similarly, the email address used for sign up for add-on user accounts - i.e. the one the additional user logs in with - must be an actual person's email address as well. For example, johndoe@company.com. Organizational or role-based email addresses, such as info@company.com , are not permitted. 

Approved email senders: Once in the License Database, only the email addresses that are signed up as account holders - i.e. primary and add-ons - may be used to send emails to the addresses in the database. That means if you were to export a list and send it to someone else on your team to reach out, the emails will be bounced back as undeliverable. You may, however, authorize organizational or role-based email addresses to send emails to License Database addresses, such as info@company.com or sales@company.com. For information on how to approve additional email addresses, view our help article Authorizing Additional Email Senders

Still need help? Reach out to us via the on-screen help icon or by emailing us at support@cannabiz.media

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